Manage

Help & Support

Use the in-app desk for tickets; use marketing Support for public help.

Flowchart

flowchart TD
  A[Need help?] --> B{Account-linked issue?}
  B -->|Yes| C[Manage Help & Support desk]
  C --> D[Create ticket / feature request]
  B -->|No| E[aicountly.com/support]
  A --> F[Workflow guide for how-tos]

Flowchart: Help & Support workflow flowchart for Manage. Enable JavaScript to view the interactive diagram, or follow the numbered steps below.

Steps

Open Help & Support in Manage when you need an account-linked ticket or feature request.
Create a support ticket for product issues; track replies on the ticket detail page.
Use Feature requests to suggest improvements tied to your portal account.
For general product help outside the desk, open https://aicountly.com/support.
For step-by-step workflows, use the Workflow guide (Help menu) instead of raising a ticket.