Aicountly Support
For existing customers: product help, community answers, and account support. Email support@aicountly.com — we acknowledge every message within 24 hours. For sales and demos, use Contact.
Help Centre
Knowledge base articles: step-by-step how-tos and troubleshooting for each product.
Browse the Help Centre →Or follow a product guide menu by menu.
Community
Search GST, tax, and product questions answered by members and the Aicountly desk.
Open Community →Signed-in support hub
Open Manage for account context and product access when you are signed in.
Open support hub →Report a security concern
Review our security policy and email support@aicountly.com with “Security” in the subject.
Tickets & complaints
Raise a ticket from Help & Support in Manage · How complaints are handled · Sales / general contact
Help with the Aicountly mobile apps
Support for these apps on iOS (App Store) and Android (Google Play). All of them use one Aicountly account.
- Aicountly Smart Books — accounting: vouchers, ledgers, GST and reports.
- Aicountly Inventory — items, stock, barcode scanning, stock counts and transfers.
- Aicountly Billing — bills, invoices and collections.
- Aicountly Notes — notes, with photos and optional AI answers from your notes.
- Aicountly Drive — upload, browse and search your documents and files.
Email support@aicountly.com with the app's name, your device (iPhone / Android) and what went wrong, or call +91 91 0037 0038.
Complaints & grievance redressal
Three levels, each with a named contact and a fixed timeline.
We handle questions and complaints in three levels. Start at Level 1; you can move to the next level if your complaint is not resolved in time or you are not satisfied with the answer. Every complaint gets a reference number, and we tell you the outcome in writing.
| Level | Contact | Timeline | When to use it |
|---|---|---|---|
| Level 1 Support Team | Aicountly Support Team support@aicountly.com | Acknowledged within 24 hours; resolved within 7 days | Any question, problem or complaint. Raise a support ticket from Help & Support in manage.aicountly.com, or email us. |
| Level 2 Grievance Officer | Vikram Rana grievance@aicountly.com | Acknowledged within 24 hours; resolved within 15 days | If your ticket is not resolved within 7 days, or you are not satisfied with the resolution. Use Escalate on the ticket in Help & Support, or email with your ticket number. Complaints about personal data, content or the use of our Services may be sent to the Grievance Officer directly. |
| Level 3 Principal Nodal Officer | Rahul Gupta pno@aicountly.com | Acknowledged within 48 hours; resolved within 30 days | If the Grievance Officer has not resolved your complaint within 15 days, or you are not satisfied with the outcome. Use Escalate on the ticket, or email with your ticket and Level 2 reference. |
Postal address for all levels: Aicountly Interactive Services Private Limited, 3069-B, Third Floor, Ajanta Enclaves, Sector 51-D, Chandigarh – 160047, India.
To help us act quickly, include: the product or app, your registered email or mobile number, your ticket number (if any), what happened and when, and what you would like us to do. If we need more information we will ask for it; we do not close a complaint for missing details without telling you.
If you are still not satisfied after Level 3, you may approach the National Consumer Helpline (1915, consumerhelpline.gov.in) or, for complaints about your personal data, the Data Protection Board of India. See also how to raise a complaint.
Account deletion
For the Aicountly Smart Books, Inventory, Billing, Notes and Drive apps on iOS and Android and every other Aicountly product that uses your my.aicountly.com login — one account for all of them.
- Delete your account yourself in any Aicountly app (open the app's settings and tap Delete account) or on the web at manage.aicountly.com (Account) — both show what you will lose before you confirm.
- No app, or can't sign in? Email support@aicountly.com from your registered email address with the subject Delete my Aicountly account.
- The account is closed at once. You can reopen your account any time in the next 45 days by signing in and choosing Keep my account. Permanent deletion of your account and its data is scheduled for 45 days after you close it.