Tickets
A fixed lifecycle from new to closed, priorities, categories, tags, merge, parent and child follow-ups, saved views and bulk actions — with one timeline of messages, replies, internal notes and events.
Beta
Aicountly Helpdesk
Support work,in one workspace.
Tickets from your mailboxes, WhatsApp and SMS conversations and a customer portal, worked by teams and queues against SLA clocks in business hours — with a knowledge base and an AI copilot that proposes and never acts on its own.
- Business-hour SLAs
- Customer portal, no accounts
- AI proposes, agents send
Built for Indian businesses. Designed for what’s next.
Illustrative interface. Tickets shown are examples.
- Tickets Mail, WhatsApp, SMS and the portal.
- Teams & queues Routing by load or skill.
- SLAs Clocks in business hours.
- Knowledge base Internal and public articles.
Built around your working day
Every ticket, on the clock.
Five dashboards — Command Center, AI Triage Studio, Omnichannel Operations, SLA & Escalation Control and Service Intelligence — computed from your company’s own records, never sample numbers.
Teams, Queues & Routing
Teams, queues, skills and agent capacity, with routing that is manual, round robin, least loaded or skill based.
SLAs in Business Time
First-response and resolution clocks in business hours, with holidays, time zones, pauses, warnings, breaches and escalations.
Knowledge & AI Copilot
Internal and public articles with versions and feedback, and an AI copilot for triage, summaries and reply drafts that wait for an agent.
Works even better together
Connected products for a complete business view.
Helpdesk works alongside the rest of Aicountly, so your data stays in one place and your teams stay aligned.
Contacts
ProductivityFor effortless contact management, synchronize your phone contacts and gather leads from your website. Want to add a ne…
Beta Explore ContactsFree personal email at @aicountly.io, and business email on your own domain
Beta Explore EmailMessaging
ProductivityCustomer conversations on WhatsApp, SMS and RCS
Beta Explore Messaging
Frequently asked questions
Quick answers.
Answers specific to Helpdesk — not generic suite copy repeated on every page.
Where do tickets come from?
Agents create them, and customers raise them through the customer portal. Where your company connects its mailboxes in Email or its conversations in Messaging, new messages there open or continue tickets, and a visitor’s support enquiry at Lobby’s reception can be handed over as a ticket where the Lobby channel is switched on.
Do my customers need an account?
No. The customer portal has a public help centre and a request form, and customers follow and answer their tickets through private links that expire.
How do SLAs work?
SLA policies run first-response and resolution clocks in business hours, with holidays and time zones. Clocks pause where the policy says so, warn before a breach, and record breaches and escalations.
Can the AI reply to customers on its own?
No. The copilot, powered by AI Pulse, proposes triage, summaries, next steps and reply drafts, each with its source, reason and confidence. Nothing reaches a customer until an agent presses Send, and customer text is redacted before it goes to a model.
Can an internal note reach a customer?
No. Internal notes are kept apart from replies by a database constraint as well as by the code.
Where do I open Helpdesk?
At helpdesk.aicountly.com, signed in with your Aicountly account. Your company and branch are checked with Manage on every request.
A brighter tomorrow awaits
Answer every ticket on time.
See how Aicountly Helpdesk can work for your business.
Suite-wide customer proof
Trusted by Indian business leaders
These quotes reflect experience with the Aicountly suite — not a product-specific endorsement of every module on this page.
“Aicountly turned my financial chaos into harmony. The simplicity and automation make managing finances feel effortless — real-time insights are a game-changer.”
Shanav Garg
Director, Trans Rail Industries Private Limited
“Aicountly elevated how we approach business finances. The intuitive interface and automation empower informed decisions — I recommend it for teams that need reliable financial management.”
Karan Gupta
Director, Vesta Industries India Private Limited
“Aicountly is remarkably user-friendly — like a personal financial assistant. Integrations feel seamless and support is exceptional. A lifesaver for busy entrepreneurs.”
Srideep Samanta
Director, Walkwel Technology Private Limited