Business Operations
In development
Support that already knows who is asking
Helpdesk is in development — tickets and queues attached to the customer records, invoices and documents your team keeps in AICOUNTLY.
What we are building
Support tickets, queues and customer service
- Tickets routed through queues your team controls
- Customer context pulled from Contacts rather than retyped
- Conversation history that survives the person who handled it
Helpdesk is part of the AICOUNTLY suite, so when it arrives it will use the account you already sign in with, respect the company, branch and financial year you are working in, and appear in your app launcher alongside everything else. Nothing above is available yet — this page describes what the product is being built to do, not what it does today.