Reach customers where they actually reply
Messaging is in development — team and customer messaging across channels, kept against the customer record rather than on someone's phone.
Registered in the AICOUNTLY catalogue. Not available to use yet.
Placeholder wireframe — Messaging has no interface to show yet.
Team and customer messaging in one place
Nothing below is available yet. This is the product’s stated intent, taken from its row in the AICOUNTLY application registry.
- Customer messaging held against the contact it belongs to
- Team and customer conversations in one place
- History that stays with the business, not the handset
Messaging is part of the AICOUNTLY suite, so when it arrives it will use the account you already sign in with, respect the company, branch and financial year you are working in, and appear in your app launcher alongside everything else.
Connected products for a complete business view.
Messaging works alongside the rest of AICOUNTLY, so your data stays in one place and your teams stay aligned.
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In development Explore CRMQuick answers.
Answers specific to Messaging — not generic suite copy repeated on every page.
Can I use Messaging today?
Not yet. Messaging is registered and hosted, but signing in currently reaches a placeholder rather than the product. This page describes what it is being built to do, not what it does today.
Will it need a separate account?
No. When Messaging arrives it will use the AICOUNTLY account you already sign in with at my.aicountly.com, respect the company, branch and financial year you are working in, and appear in your app launcher alongside everything else.
What is planned for the first release?
customer messaging held against the contact it belongs to; team and customer conversations in one place; history that stays with the business, not the handset. Scope can change before release.
How do I hear when it is ready?
Release notes for every product are published under What’s New, and you can tell us what you need from Messaging through the contact page so it is considered while the product is still being designed.
Tell us what you need from Messaging.
We are still designing this one. What you tell us now can shape what ships.