Connect
Archived
Store quiet conversations without deleting history.
Before you start
Before you start
- Sign in at my.aicountly.com with your organisation account.
- Confirm company membership in Manage so team and product chats resolve correctly.
- Never paste Vault secrets into Connect — use Vault and escalate product issues via Support when needed.
Steps
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Step 1: From Inbox, open a conversation that no longer needs daily attention.
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Step 2: Archive the thread so it leaves your active Inbox.
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Step 3: Use the Archived filter when you need to find older history.
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Step 4: Unarchive or reply if the conversation becomes active again.
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Step 5: Prefer archive over delete when you may need the history later.
Show this as a diagram
flowchart TD
A[Open conversation] --> B[Archive thread]
B --> C[Leaves Inbox]
C --> D[Open Archived filter]
D --> E{Need again?}
E -->|Yes| F[Unarchive / reply]
E -->|No| G[Leave archived]
Ready? Try it now.
Open Connect in a new tab and follow along.