Connect
Inbox
Open Connect and work your active conversations.
Before you start
Before you start
- Sign in at my.aicountly.com with your organisation account.
- Confirm company membership in Manage so team and product chats resolve correctly.
- Never paste Vault secrets into Connect — use Vault and escalate product issues via Support when needed.
Steps
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Step 1: Sign in at my.aicountly.com and open Connect from the launcher (or an in-product chat hub).
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Step 2: Start in Inbox to see active conversations across DMs, groups, and product threads.
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Step 3: Select a thread to read and reply.
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Step 4: Start a new conversation when you need a new person or group.
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Step 5: Star important threads or archive quiet ones so Inbox stays focused.
Show this as a diagram
flowchart LR
A[Sign in via my.aicountly] --> B[Open Connect]
B --> C[Inbox — all conversations]
C --> D[Select a thread]
D --> E[Reply or start new]
E --> F{Need later?}
F -->|Yes| G[Star / Archive]
F -->|No| H[Stay in Inbox]
Ready? Try it now.
Open Connect in a new tab and follow along.