Chat

Pending

Focus on conversations waiting on you or awaiting a response.

Flowchart

flowchart TD
  A[Open Pending filter] --> B[Review waiting threads]
  B --> C[Open a thread]
  C --> D[Reply or resolve]
  D --> E[Thread leaves Pending]

Flowchart: Pending workflow flowchart for Chat. Enable JavaScript to view the interactive diagram, or follow the numbered steps below.

Steps

Open the Pending sidebar filter.
Scan threads that are waiting on a reply or action.
Open each item and reply, assign, or close the loop.
Confirm the thread no longer needs your attention.
Return to Inbox when your pending queue is clear.