Connect
Pending
Focus on conversations waiting on you or awaiting a response.
Before you start
Before you start
- Sign in at my.aicountly.com with your organisation account.
- Confirm company membership in Manage so team and product chats resolve correctly.
- Never paste Vault secrets into Connect — use Vault and escalate product issues via Support when needed.
Steps
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Step 1: Open the Pending sidebar filter.
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Step 2: Scan threads that are waiting on a reply or action.
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Step 3: Open each item and reply, assign, or close the loop.
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Step 4: Confirm the thread no longer needs your attention.
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Step 5: Return to Inbox when your pending queue is clear.
Show this as a diagram
flowchart TD A[Open Pending filter] --> B[Review waiting threads] B --> C[Open a thread] C --> D[Reply or resolve] D --> E[Thread leaves Pending]
Ready? Try it now.
Open Connect in a new tab and follow along.