Legal
Delete your AICOUNTLY account
How to delete your AICOUNTLY account or some of your data — in the AICOUNTLY Smart Books, Inventory, Billing, Notes and Drive mobile apps, on the web, or by email without any app — and what happens to your data.
Print-friendly · Last updated 17 October 2026
WHO THIS APPLIES TO
This page applies to every AICOUNTLY account, whichever app you created it in, including these apps on iOS (App Store) and Android (Google Play):- AICOUNTLY Smart Books (com.aicountly.books)
- AICOUNTLY Inventory (com.aicountly.inventory)
- AICOUNTLY Billing (com.aicountly.billing)
- AICOUNTLY Notes (com.aicountly.notes)
- AICOUNTLY Drive (com.aicountly.drive)
HOW TO DELETE YOUR ACCOUNT
Choose any one of these:- In the app — open the app's settings and tap Delete account:
If you have not chosen a company yet, Smart Books, Inventory and Billing also offer Delete account on the company screen. The app shows what you will lose, then asks you to confirm before your account is closed.
App Where to find it AICOUNTLY Smart Books Menu tab → Delete account AICOUNTLY Inventory More tab → Delete my account AICOUNTLY Billing More tab → Delete account AICOUNTLY Notes Settings → Delete account AICOUNTLY Drive Account tab → Delete account - On the web, without any app — sign in at manage.aicountly.com/account in any browser. The page lists what you will lose (including the companies you own, which you can hand over to someone else first), then asks you to confirm and type DELETE.
- By email, without any app — if you do not have the app installed or can no longer sign in, write to support@aicountly.com from the email address registered on the account (or include the registered mobile number) with the subject "Delete my AICOUNTLY account". To protect you, we may ask you to confirm the request from that email address or mobile number before acting on it. We confirm the request and close the account within 7 days; the timeline below then applies.
DELETING SOME DATA WITHOUT CLOSING YOUR ACCOUNT
- Vouchers, ledgers, items, stock records, bills, notes and Drive files can be deleted one at a time in the apps or on the web, subject to your company's own permissions.
- A company you own, with all of its data, can be deleted from manage.aicountly.com.
- To stop sharing data with AI Pulse, turn off AI data sharing in Smart Books (Menu → Help & privacy) or AI in Notes in Notes (Settings). To have your AI Pulse conversation history or any other specific data deleted, email support@aicountly.com and tell us what you want removed.
WHAT IS DELETED
- Your sign-in identity: name, email address, mobile number, user ID and password.
- Any linked Apple, Google, LinkedIn or Microsoft sign-in. If you used Sign in with Apple, we also ask Apple to revoke the access it gave AICOUNTLY, so the app no longer appears under "Sign in with Apple" in your Apple Account settings.
- Companies you own, and the content in them — books and vouchers, ledgers, masters, GST records, inventory and stock records, bills and invoices, notes and the files uploaded to Drive — unless you transfer them to another user before deleting.
- Your access to companies other people have shared with you. Their companies, and the records you entered in them, belong to them and are not deleted.
- Your preferences, saved settings, AI Pulse conversation history and any GST portal credentials you saved.
WHEN IT HAPPENS
When you confirm, your account is closed immediately and you are signed out on every device. You can reopen your account any time in the next 45 days by signing in and choosing Keep my account. After 45 days your account and its data are deleted permanently.
| When | What happens | Can it be undone? |
|---|---|---|
| Day 0 — you confirm | Your account is closed immediately: you are signed out on every device and the account can no longer be used in any AICOUNTLY app. We email you a confirmation with the dates below. | Yes — sign in again in any AICOUNTLY app or on the web and choose Keep my account. Everything is restored as it was. |
| Days 1–45 | The account stays closed. We remind you by email before the 45 days end. | Yes — sign in again and choose Keep my account. |
| After 45 days | The account and its data are permanently deleted automatically. Copies in our encrypted backups are erased as those backups expire on their normal rotation, and are not used for anything in the meantime. | No. |
WHAT MAY BE KEPT
We keep a record after deletion only where the law requires it, only for as long as it requires, and never to sign you back in:- Billing records — invoices and payment records for a plan bought on the AICOUNTLY website, for the period Indian tax and company law requires (up to 8 years).
- Security logs — sign-in and access logs, for 180 days, as required by CERT-In directions.
- Records needed for a legal claim or a request from a lawful authority, until that matter is resolved.
QUESTIONS AND COMPLAINTS
Email support@aicountly.com. If you are not satisfied with our answer:| Level | Contact | Timeline | When to use it |
|---|---|---|---|
| Level 1 Support Team | AICOUNTLY Support Team support@aicountly.com | Acknowledged within 24 hours; resolved within 7 days | Any question, problem or complaint. Raise a support ticket from Help & Support in manage.aicountly.com, or email us. |
| Level 2 Grievance Officer | Vikram Rana grievance@aicountly.com | Acknowledged within 24 hours; resolved within 15 days | If your ticket is not resolved within 7 days, or you are not satisfied with the resolution. Use Escalate on the ticket in Help & Support, or email with your ticket number. Complaints about personal data, content or the use of our Services may be sent to the Grievance Officer directly. |
| Level 3 Principal Nodal Officer | Rahul Gupta pno@aicountly.com | Acknowledged within 48 hours; resolved within 30 days | If the Grievance Officer has not resolved your complaint within 15 days, or you are not satisfied with the outcome. Use Escalate on the ticket, or email with your ticket and Level 2 reference. |