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How to check your AI token balance in Manage

See how many AI tokens you have left, how much of your plan allowance remains and when it renews, on the Plans & billing page in Manage.

Level: beginner · Updated 13 Nov 2026

Before you start

Some features in Aicountly use AI, and AI work is measured in tokens. Manage shows you how many you have left, so you are never surprised. The balance is for the person who is signed in.

Where to find it

  1. Sign in to Manage.
  2. In the left menu, select Billing & Licences. The page is titled Plans & billing.
  3. Look at the very top of the page. The card headed AI tokens sits above everything else, whether or not invoices and licences are shown below it.

What you will see

The big number is the total of tokens you have left, with the words tokens left underneath. Large numbers are shortened, so 1,240,000 appears as 1.24M and 12,500 appears as 12.5k. Hold your pointer over the number to see the full figure.

If your plan includes a monthly or yearly allowance, a green bar shows how much of it remains. The line under the bar reads like "800k of 1M included this month · renews" followed by a date. That date is when your allowance starts again.

If you have bought extra tokens, another line shows how many. These are used only after your included allowance is finished, so you never pay for something your plan already covered.

Other things the card can say

  • Unlimited with the note "Your plan does not cap AI usage." means there is no limit on your plan. It does not mean zero.
  • "Your token balance could not be read right now. It has not changed — try again shortly." means Manage could not reach the service that holds the balance. Your tokens are safe. Reload the page in a little while.
  • If the card does not appear at all, token balances are not being tracked for your account, so there is nothing to show. A missing card does not mean you have zero tokens.

Good to know

The balance is read each time you open the page, so it can change between visits as you use AI features. Nothing on this card lets you spend or buy tokens; it is for checking only.

Who can see it

The balance belongs to the person signed in. A colleague who opens the same page sees their own balance, read with their own sign-in. Each time you open the page, Manage asks the AI service for the latest figures.

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Steps

  1. In the left menu, select Billing & Licences.
  2. The AI tokens card is at the top of the page, above the plan details.
  3. The large number is the tokens you have left.
  4. The bar shows how much of your included allowance is left and when it renews.
  5. If you bought extra tokens, a line below shows them.

Troubleshooting


Still stuck? Contact support or ask in the community.