Buddy

Escalate to Support

Know when Buddy ends and human Support or the Manage desk should take over.

Flowchart

flowchart TD
  A[Question or issue] --> B{What do you need?}
  B -->|Draft / explain / summarise| C[Ask Buddy]
  B -->|Access / billing / bug / account| D[Open Support]
  C --> E{Still blocked?}
  E -->|Yes| D
  E -->|No| F[Continue in Buddy]
  D --> G[aicountly.com/support]

Flowchart: Escalate to Support workflow flowchart for Buddy. Enable JavaScript to view the interactive diagram, or follow the numbered steps below.

Steps

Use Buddy for drafting, explanations, and permission-grounded product guidance.
Do not rely on Buddy for access fixes, billing, outages, or account administration.
Open Help → Support (or aicountly.com/support) when you need a human ticket.
Include product name, company context, and what you already tried — not Vault secrets.
Organisation members can also use Manage → Help & Support for in-app desk workflows.