AI Pulse
Escalate to Support
Know when AI Pulse ends and human Support or the Manage desk should take over.
Before you start
Before you start
- Sign in at my.aicountly.com — AI Pulse uses your Aicountly identity.
- Confirm company, branch, and financial year in Manage so AI Pulse answers in the right context.
- Keep credentials in Vault — never paste raw secrets into AI Pulse prompts.
- Use AI Pulse for drafting and guidance; escalate account or product issues via Support.
Steps
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Step 1: Use AI Pulse for drafting, explanations, and permission-grounded product guidance.
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Step 2: Do not rely on AI Pulse for access fixes, billing, outages, or account administration.
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Step 3: Open Help → Support (or aicountly.com/support) when you need a human ticket.
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Step 4: Include product name, company context, and what you already tried — not Vault secrets.
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Step 5: Organisation members can also use Manage → Help & Support for in-app desk workflows.
Show this as a diagram
flowchart TD
A[Question or issue] --> B{What do you need?}
B -->|Draft / explain / summarise| C[Ask AI Pulse]
B -->|Access / billing / bug / account| D[Open Support]
C --> E{Still blocked?}
E -->|Yes| D
E -->|No| F[Continue in AI Pulse]
D --> G[aicountly.com/support]
Ready? Try it now.
Open AI Pulse in a new tab and follow along.