AICOUNTLY Support
For existing customers: product help, community answers, and account support. For sales and demos, use Contact.
Signed-in support hub
Open Manage for account context and product access when you are signed in.
Open support hub →Report a security concern
Review our security policy and email support@aicountly.com with “Security” in the subject.
Tickets & complaints
Support ticket guidance · Complaints · Sales / general contact
Account deletion
For AICOUNTLY Smart Books on Google Play and all other AICOUNTLY products that use your my.aicountly.com login.
How to request deletion
- Email support@aicountly.com from the email address registered on your AICOUNTLY account.
- Use the subject line: Delete my AICOUNTLY account.
- Include your registered email, organisation or company name (if applicable), and the product you use (for example, Smart Books mobile app or web).
- We may contact you to verify the request before processing it.
What we delete
- Your AICOUNTLY login and access to Smart Books on web and mobile
- Cloud-hosted company and accounting data associated with your account, after any applicable retention period
- Session and access credentials on our systems
What we may keep
- Records we are required to retain under applicable Indian tax, accounting, or legal obligations
- Billing or transaction records needed for audit, dispute resolution, or compliance
- Information already anonymised or aggregated that cannot identify you
Verified deletion requests are processed within 45 days, consistent with our security and privacy policy. During that period you may download exports where your subscription allows. See also our Terms of Use (Termination section) for subscription cancellation.