Refund Policy

Customer Satisfaction Policy at Aicountly

At, Aicountly, we strive to offer you a quality software (herein after termed Software or SaaS Products or products or software services) Providing quick, cost-effective, and helpful solutions for your professional and commercial life. We are also determined to provide you inexpensive, specialized pre- and post-sales, supplementary services, and consulting (collectively referred to as services). Given the variety of choices on the market, we value and are grateful for your patronage. We have created this policy to outline what will happen if we fall short of your expectations or if they are outside the realm of what we can reasonably achieve.

Subscriptions Cancellation

Please let us know about your concerns if you have any within the stipulated time that you use our product. We will make every effort to resolve your issue, offer a workable solution, or provide a timeframe for a solution that will satisfy your needs. If you are still not satisfied, we will gladly give you a full refund for your purchase and downgrade your account to the service's free plan with finite access.

Each product has an online demo so that you may completely assess it before choosing to buy. If a product doesn't have a demo, you may still learn more about it and determine whether it will meet your needs by viewing visual previews and video materials.

Return Policy

At Aicountly Platform we just want you to be satisfied with our services. We also go beyond that; if at any point throughout the term of your contract we delete, alter, or stop providing functionality that was offered at the time you signed your contract, please let us know as soon as possible. We will provide you with a refund for the remainder of the contract if we are unable to resolve it to your satisfaction in a timely way. At aicountly.com, if the user is not satisfied and want to cancel the subscription, we will initiate refund, up to 100% of your money, subject to stipulated conditions-

Service Termination (Time Interval)	% of Fees to be Refunded
Within 15 Calendar Days	100%
Beyond 15 Calendar Days	NIL

1. All services will be available as per the Subscription / Product subscribed by the user, duly listed at aicountly.com or its associated sites.
2. Services will be accessible, subject to realization of payment as per terms of payment listed along with product plan at aicountly.com or its associated sites.
3. Before cancelling the services, any money spent on government fees or administrative costs will be subtracted from the payments.
4. Only a written submission, accompanied by a good explanation for cancelling the services will be taken into consideration. 20% more costs will be kept as advisory fees beyond cancellation terms if there is no good justification.
5. Aicountly reserves the right to make changes to the policy, periodically, without any prior Notice.
6. Only the Chandigarh Jurisdictional Court shall have jurisdiction over all matters.

Return in case of customization of any product

As you know that we are a web-based software and products are standard on global-basis. However, in some cases, based on your requirement we may have to do customization development of some features specific to your needs. We may have to charge additional fee for the customization over and above the standard price. Upon your acceptance to the customization, our deliverables are completed. In such case we will not be able to process any refund.

Renewals

Paid plans are arranged with the AICOUNTLY team, and a renewal is arranged the same way. There is no automatic renewal and no automatic charge to your card or bank account today. If you want to cancel, not renew, or ask about a payment you made for a renewal, please contact us at support@aicountly.com; we will look at the request under this policy.

How plans, invoices and refunds work today

1. Plans are arranged with the AICOUNTLY team; you do not buy or pay for a plan inside the apps or at a website checkout.
2. A GST invoice is e-mailed to you after payment.
3. A refund under this policy, including the 15 calendar day refund above, is handled by our support team on request: email support@aicountly.com. Refunds are not requested or issued from within the apps.

Exception to our Refund Policy

Please note that we will not entertain a request for refund (Full or Pro-Rated) when we have suspended or terminated your access to Aicountly Services/products due to a violation of our Terms of Service.

Grievance Redressal

To ask about a renewal or request a refund, email support@aicountly.com with the product, the amount paid and the date of payment.

We handle questions and complaints in three levels. Start at Level 1; you can move to the next level if your complaint is not resolved in time or you are not satisfied with the answer. Every complaint gets a reference number, and we tell you the outcome in writing.

Postal address for all levels: Aicountly Interactive Services Private Limited, 3069-B, Third Floor, Ajanta Enclaves, Sector 51-D, Chandigarh – 160047, India.

To help us act quickly, include: the product or app, your registered email or mobile number, your ticket number (if any), what happened and when, and what you would like us to do. If we need more information we will ask for it; we do not close a complaint for missing details without telling you.

If you are still not satisfied after Level 3, you may approach the National Consumer Helpline (1915, consumerhelpline.gov.in) or, for complaints about your personal data, the Data Protection Board of India. See also how to raise a complaint.

No guarantee or promise is made by Aicountly about the removal or accurate correction of any offensive content. The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, will be followed to handle any content concerns.